NEVER ANSWER THE PHONE. You can never get through to anybody on reception. I am not just talking about a 1 off time when I have tried. I rang for 3 days, every hour or so to cancel my appointment. I ended up doing so via Facebook chat. I've not been able to rebook since! I am moving me and my daughter's to another practice. Dentist was lovely though, such a shame! Found most the receptionists rude also. Not a very pleasant experience in the waiting lounge.
The dentists are all very nice however booking an appointment is a nightmare since no one seems to answer the phone and the online booking doesn't work. We are considering moving the whole family to a different practice if things don't improve soon.
Had a tooth extraction by Dr. Beth Garcia. Absolutely brilliant, professional, honest and friendly. Couldn't recommend highly enough.
Divia and Jack make a great team. Put me at ease and very pleasant people. Overall a really good surgery.
Reception seem to be under a lot of pressure and that does come across, but seems like they're trying their best with a busy reception area which can make it difficult to get in and out of the front door.
Been with this practice all my life and trust them completely.
Keep up the good work!
Lovely service, care and atmosphere. Always make you feel at ease and check you are ok.Read More
Since changing ownership customer service this Practice has gone downhill as result of changes made
6 phone calls made .....no response
2 emails sent ...no response
Contrary to answerphone appointments cannot be made on line if you just want appointment with Hygienist
Long wait at reception to check in whilst payments being taken
Upstairs waiting room is not appropriate environment
It's a good dental surgery no complaints whatsoever, I was a patient of Duncan Barclay who I thought was the best but he's now retired, so now I must wait and see how my new dentist fares.Read More
Would give 5 stars if it was for NEVER being able to get through to reception. I appreciate there are busy times but I can never get through. I rearranged an appointment but have still received reminders for the original date. Cannot get hold of anyone to ensure they haven't double booked me, very frustrating!
However, service from reception, dentists/hygienists is always very good/pleasant in person and is the reason I shall remain a customer.Read More
How does anybody get through to make or cancel and appointment when nobody answers the phone??Read More
for the past few weeks i cannot get through to reception,frustrating !Read More
Still pooping myself as I’m petrified of dentist, called the practice this morning and registered over the phone, then n there they made an appointment for me the same day as have a lot of pain, anyway got there filled the relevant paperwork in n walla, I get called into the room, the dentist was absolutely lovely n put up with my nervous chit chat. So I would like to say a big thank you for helping me calm down.Read More
Well deserved 5* to Richard Steward & all his team totally professional very high standards in the treatment & care provided .Excellent ,friendly & helpful service .I have been coming here for many years I recommended my parents ,brother & friends ,which all come here now too .;) Thanks to your great service that you all provide Great team Victoria HouseRead More
After having a tooth out years ago at the hospital it left me petrified of the dentist today I went to see dr maud who took two teeth out I was so scared but him and his nurse were brilliant with me and took into consideration my fears and have now helped me get over my fear I couldn’t thank them both enough and highly recommend them to anyone! Thankyou for your great serviceRead More
Thank you to Lisa Capell , very kind , considerate and helpful in a situation that was very hard for me a week ago at 7.40pm at the practice..... !Read More
I’ve been going to Victoria house practice for years , and I cannot praise them enough. I’m still nervous when I visit but mark Mercala always puts me at ease not forgetting his nurse Linda brilliant.Read More
Been going here for over 20 years mark my dentist and Linda the dental nurse are absolutely amazing they have always treated me with so much joy care and kindness I would highly recommend this place all the staff are kind and caring to I can't thank them enough thank you Victoria house dentist god bless you all xxRead More
I can't recommend your dentist Beth and Victoria House highly enough. I broke a crown in July and as I work in Loughborough a colleague advised me of your practice. I was given an early appointment and Beth not only did a repair that lasted all summer, she replaced a missing filling I was completely unaware of and did a scale and polish. At my old dentist I would have had to wait weeks to get seen, and this treatment would have entailed at least 3 separate visits. When I left it a bit too long to make my follow up (my fault) and the temporary repair gave way, Victoria House were able to fit me in the same day and do a temporary crown. My old dentist in Derbyshire was abrupt always seemed to rush my treatment, often leaving my mouth feeling bruised in and sore. Yet even when they are busy, all the staff at Victoria House are friendly and efficient, and the care taken with treatment is superb. I won't be going anywhere else now - you really are worth more than five stars !Read More
As a very nervous patient I can't praise Mr Adloo and his nurse Louise enough. They are very patient and reassuring and put you at your ease. They get 5 stars from me. Margot WortleyRead More
Had a really positive experience at Victoria house. I am a very nervous patient and had 2 loose back teeth for about 4 years. I was too frightened to let my usual dentist remove them. I was informed about this dental practice and gave them a go. I saw the hygienist Charlotte who was very understanding and patient with me and then Mr Adloo, he too, was very patient and assuring, as I was sat sobbing. He allowed my husband to come in with me and also 2 dental nurse's Louise and Della. Eventually I let him take the teeth out. It took him a matter of seconds to remove them both. I now travel from Ravenshead in Nottingham to Loughborough as I wouldn't go to any other dentist. Well done all xxRead More
Mr Adloo and dental nurse Louise...demonstrates total professionalism and a high standard of clinical excellence in the treatment and care provided. Totally 5 star.
Thank you for all your hard work �
I always receive a warm and friendly service from Victoria House Dental Practice team. Just made my 6 month dental appointment for myself, husband and two children. I spoke with Lisa and she was very helpful and offered a suitable time and date for our visit. See you soon �Read More
My Daughter Sophie (age 10) had the news from the Orthodontist that 4 teeth were to be removed. She was calmer about this news than I expected and she said 'I feel ok because Mr Adloo will take them out and he will look after me'. Sure enough today Mr Adloo removed her teeth with professionalism and kindness. My daughter didn't shed a tear because he talked her through the procedure and reassured her throughout. He has an exceptional nurse assisting him whose name I have sadly forgotten. As a family we can not recommend Mr Adloo enough. A true professional whom you can trust. My daughter said she gives him 6 stars!Read More