I’ve come here a few times, and each time I’ve been, the staff have always been friendly and welcoming. All of the staff I encountered were polite and had smiles on their faces, which really puts you at ease. The appointment itself was very efficient, and the dentist was very patient with me, and listened to what I said, and gave me tips and advice on how to properly look after my teeth. She was very caring, and that makes me feel reassured that I was well looked after. Would definitely recommend, as I’ve had a great experience.
A lovely practice with a great team. Everyone is very friendly and puts the patient at ease. The dentist was very sympathetic and the nurse was smiley, encouraged me to keep up
With my regular check ups.
Friendly and informative staff! Generally find with most dentists treatment is often offered and carried out without much explanation as to why however this wasn’t the case when I had an appointment with this practice. I saw Richard Stewart who was very professional yet easy going and talked me through all my options. Great service would highly recommend. Phone service can be a nightmare but I find that’s just standard these days with GP’s and dental practices
Moved dentist practice recently. Poor reception staff with no customer service skills and they just want to make as much money from you as possible. Not a good experience for both myself and my husband.
used for years - always been great. recent changes have affected admin and its impossible to get through on phones! if this is fixed all would still be wonderful!Read More
Have just had my first appointment with larma and she was lovely, puts any nervous patient at ease quickly 😀Read More
very attentive receptionist staff, Rebecca was extremely helpful whilst I enquired about booking with an NHS dentist 🦷Read More
Brilliant service and a nice new dentist, Beth was great. Jayden the receptionist was very efficient xRead More
I have been with this dentists for over 10 years now and even though I have dentists a lot closer to my home I would never change as they really are a nice family orientated practise with polite staff and excellent dentist's.Read More
A decent practice with very helpful staff would recommend from someone that’s not very keen on goingRead More
Fatima is the best dentist ive ever been treated by there...... talked to me, not over me to nurse, informed me of everything was doing, and gave me time when struggling!!Read More
after turning up for my 2pm appointment they tell me it's been cancelled without telling me then tryst to ring the next morning to sort out an emergency appointment no one answer the phone spent over an hour on hold not happy at all will be looking to change dentistsRead More
Today : Over half hour waiting on the queue on the phone and there excuse is we have no staff to answer the calls ! At this rate am not surprised you will have any patient left cause am sure as a family I will be leaving this practice will be looking-else where
I was also promised before not today by K .... that they doing everything to resolve the problem but the issue still remains if not worse !
and the best one is they ask to pay before you see your dentist !
do you ever answer the phone's......Read More
Nobody answers the phone, even the emergency appointment line!Read More
In the 6 months since our last appointment I’m not sure what’s gone wrong. On trying to call for an appointment the phone was just left to ring out on 3 occasions.The reception staff where very ignorant when we arrived they didn’t even acknowledge us. My daughter was very scared about her procedure to which although patient with her the dentist was very abrupt and frankly made her worse. The only positive I could give is Beth who was bright and cheery and really helped the situationRead More
Fantastic dental practice with friendly and helpful staff. Has cured my fear of the dentist!Read More
Mr adlo is brilliant & so is janet the hygienist. very calming staff to a nervous patient. Thankyou.Read More
I got to the dentist early had to wait ten min at long queue at reception then I was late for my appointment reception seems busy chaotic and lacks organisation I am a new patient but not impressed with the reception area and having to wait a long time just to check inRead More
I went to Duncan Barclay for years and he was excellent. He has retired and i now have a superb new dentist in Malcolm Stewart who I cannot recommend highly enough.
Downside - Reception has hit rock bottom since the practice changed hands - inefficient, overly chatty to some patients and amongst themselves and generally not up to speed. Shame for that - otherwise would have given 5 stars.
Lovely service, care and atmosphere. Always make you feel at ease and check you are ok.Read More
Since changing ownership customer service this Practice has gone downhill as result of changes made
6 phone calls made .....no response
2 emails sent ...no response
Contrary to answerphone appointments cannot be made on line if you just want appointment with Hygienist
Long wait at reception to check in whilst payments being taken
Upstairs waiting room is not appropriate environment
It's a good dental surgery no complaints whatsoever, I was a patient of Duncan Barclay who I thought was the best but he's now retired, so now I must wait and see how my new dentist fares.Read More
Would give 5 stars if it was for NEVER being able to get through to reception. I appreciate there are busy times but I can never get through. I rearranged an appointment but have still received reminders for the original date. Cannot get hold of anyone to ensure they haven't double booked me, very frustrating!
However, service from reception, dentists/hygienists is always very good/pleasant in person and is the reason I shall remain a customer.Read More