A lovely practice with a great team. Everyone is very friendly and puts the patient at ease. The dentist was very sympathetic and the nurse was smiley, encouraged me to keep up
With my regular check ups.
Friendly and informative staff! Generally find with most dentists treatment is often offered and carried out without much explanation as to why however this wasn’t the case when I had an appointment with this practice. I saw Richard Stewart who was very professional yet easy going and talked me through all my options. Great service would highly recommend. Phone service can be a nightmare but I find that’s just standard these days with GP’s and dental practices
Have been going to this dentist for as long as I can remember, but I’m seriously thinking of leaving. Since it was took over by another company the service has gone down hill rapidly.
The receptionists are blunt and sometimes ignore you, and last time I went I found out the dentist I’ve always had had retired. (Not a problem as I hadn’t trusted his judgement for a while anyway) but it would have been nice to be informed.
Really bad experience with this dental practise. I had an appointment to get new retainers made, I was promised they would be returned to the practise for a fitting before I had to return to university. Over a week later and the retainers are no where to be seen. I have tried multiple times on separate days to get through to reception, I am put on hold or hung up on each time or if I do get through they are less than helpful. They haven't even responded to a voicemail on how to make a formal complaint. Very disappointed, such a shame they used to be such a good practise.
Guys this place is amazing!!!?? I see a lovely dentist called Fatima and she has totally cured my intense fear of going to the dentist! I'm not good with pain and luckily she is so gentle but very thorough.... I've needed lots and lots of work doing which I have put off over the years due to my dear of pain and fear of the dentist and Fatima has done all of my work and I needn't have worried one bit! In fact I wish I knew about this place years ago! I can't sing their praises enough to be honest. Also the team there are lovely too, everyone is always smilinh.....and I am now too!!!! And on another note I am on benefits at this time as I am a carer for my mother and father and I received all of my treatment so far on the NHS and they honestly don't treat you any different to if you was paying cash.
THANKS FATIMA FOR HELPING ME TO SMILE AGAIN XOXO
Fatima is the best dentist ive ever been treated by there...... talked to me, not over me to nurse, informed me of everything was doing, and gave me time when struggling!!Read More
after turning up for my 2pm appointment they tell me it's been cancelled without telling me then tryst to ring the next morning to sort out an emergency appointment no one answer the phone spent over an hour on hold not happy at all will be looking to change dentistsRead More
Today : Over half hour waiting on the queue on the phone and there excuse is we have no staff to answer the calls ! At this rate am not surprised you will have any patient left cause am sure as a family I will be leaving this practice will be looking-else where
I was also promised before not today by K .... that they doing everything to resolve the problem but the issue still remains if not worse !
and the best one is they ask to pay before you see your dentist !
do you ever answer the phone's......Read More
Nobody answers the phone, even the emergency appointment line!Read More
In the 6 months since our last appointment I’m not sure what’s gone wrong. On trying to call for an appointment the phone was just left to ring out on 3 occasions.The reception staff where very ignorant when we arrived they didn’t even acknowledge us. My daughter was very scared about her procedure to which although patient with her the dentist was very abrupt and frankly made her worse. The only positive I could give is Beth who was bright and cheery and really helped the situationRead More
Fantastic dental practice with friendly and helpful staff. Has cured my fear of the dentist!Read More
Mr adlo is brilliant & so is janet the hygienist. very calming staff to a nervous patient. Thankyou.Read More
I got to the dentist early had to wait ten min at long queue at reception then I was late for my appointment reception seems busy chaotic and lacks organisation I am a new patient but not impressed with the reception area and having to wait a long time just to check inRead More
I went to Duncan Barclay for years and he was excellent. He has retired and i now have a superb new dentist in Malcolm Stewart who I cannot recommend highly enough.
Downside - Reception has hit rock bottom since the practice changed hands - inefficient, overly chatty to some patients and amongst themselves and generally not up to speed. Shame for that - otherwise would have given 5 stars.
Lovely service, care and atmosphere. Always make you feel at ease and check you are ok.Read More
Since changing ownership customer service this Practice has gone downhill as result of changes made
6 phone calls made .....no response
2 emails sent ...no response
Contrary to answerphone appointments cannot be made on line if you just want appointment with Hygienist
Long wait at reception to check in whilst payments being taken
Upstairs waiting room is not appropriate environment
It's a good dental surgery no complaints whatsoever, I was a patient of Duncan Barclay who I thought was the best but he's now retired, so now I must wait and see how my new dentist fares.Read More
Would give 5 stars if it was for NEVER being able to get through to reception. I appreciate there are busy times but I can never get through. I rearranged an appointment but have still received reminders for the original date. Cannot get hold of anyone to ensure they haven't double booked me, very frustrating!
However, service from reception, dentists/hygienists is always very good/pleasant in person and is the reason I shall remain a customer.Read More
How does anybody get through to make or cancel and appointment when nobody answers the phone??Read More
for the past few weeks i cannot get through to reception,frustrating !Read More
Still pooping myself as I’m petrified of dentist, called the practice this morning and registered over the phone, then n there they made an appointment for me the same day as have a lot of pain, anyway got there filled the relevant paperwork in n walla, I get called into the room, the dentist was absolutely lovely n put up with my nervous chit chat. So I would like to say a big thank you for helping me calm down.Read More
After having a tooth out years ago at the hospital it left me petrified of the dentist today I went to see dr maud who took two teeth out I was so scared but him and his nurse were brilliant with me and took into consideration my fears and have now helped me get over my fear I couldn’t thank them both enough and highly recommend them to anyone! Thankyou for your great serviceRead More
Thank you to Lisa Capell , very kind , considerate and helpful in a situation that was very hard for me a week ago at 7.40pm at the practice..... !Read More